Frequently asked questions

Who we are

  • Little Guests Concierge is a service that takes the stress out of traveling with infants and toddlers by ensuring families have all the essentials they need for a comfortable stay. We provide parents with the conveniences of home, from cribs to high chairs and more, so they can pack light and enjoy their trip worry-free.

  • Little Guests Concierge is a professional, hospitality-first service that strives to deliver premium products and a seamless experience— backed by personalized gear recommendations and real-time support before and during your stay.

  • We currently serve the Saratoga Springs, New York area and are excited to expand to additional markets in late 2025. Stay tuned—Little Guests Concierge may be coming to your favorite destination soon!

Rental & Reservation Process

  • On the day of your arrival, our concierge will reach out via text to coordinate a convenient delivery time for your reserved items. Before your departure, we’ll follow up to arrange pickup or provide easy instructions for where to leave the items. We aim to make the process as smooth and seamless as your stay.

  • Just like a hotel stay, your rental is based on the number of nights you’ll be using the items. Your rental begins on the day of your arrival and ends on the day you check out. For example, if you’re staying from Friday to Sunday, that’s a 2-night rental. We’ll coordinate delivery at the time you designate and pickup before or shortly after your check-out to make everything seamless.

  • At this time, we deliver exclusively to your place of accommodation to ensure a smooth and secure handoff of your gear. We’ve found this approach helps us provide the most seamless experience for traveling families.

  • There is a two-night minimum for rentals.

  • Nope—delivery and our thorough sanitization process are included in your rental at no extra cost. What you see is what you pay.

  • We require a 50% deposit at the time of booking.

  • Just text us to let us know! In most cases it won’t be an issue at all and we’ll be able to easily change the dates of your rental or extend your rental. There is no fee to changing rental dates but costs related to any extended period will apply.

  • We strive to offer a flexible cancellation policy that recognizes unexpected disruptions to travel plans can be a natural part of life with little ones.

    Any cancellation that occurs 48 hours before the reservation start date will receive a full refund of the deposit paid.

    Cancellations that occur within 48 hours of the reservation start date will be charged 50% of the total reservation amount (which is the deposit amount).

Product Information

  • As parents, we know what matters most. That’s why we carefully select only the safest, most comfortable products for your little ones—items we’d trust for our own children. We strive to select products that are sustainably made and have been proven to be trustworthy.

  • We regularly monitor for any product recalls or expiration and will replace products as needed to comply with safety regulations.

Cleaning/Sanitization

  • Your child’s safety is our top priority. Every item is thoroughly cleaned and sanitized after each use using baby-safe, non-toxic cleaning products. We follow the strict cleaning protocols used by top cleaning services—removing all fabric components for laundering (using hypoallergenic detergent!), steam-sanitizing hard surfaces, and inspecting every piece for wear and safety before it goes out again. We treat our gear like it’s going to our own families—because we know how much trust it takes to travel with little ones.

Delivery and Logistics

  • On the day of your reservation, you’ll receive a text from your LGC Ambassador to coordinate your arrival details. Our goal is to have your items delivered as soon as you arrive—or even set up in advance, when possible. Early setup depends on factors like room availability and your hotel or rental property's policies, but we’ll always do our best to ensure everything is ready for a smooth start to your stay.

  • Just text us and let us know! We understand things happen so we’ll do our best to work around unfortunate circumstances.

  • We totally understand—traveling with little ones can be unpredictable! If an item is lost, damaged, or permanently stained during your rental, we’ll simply charge the repair or replacement cost to the payment method you used when booking. We’ll always be upfront and fair, and we’ll walk you through everything if that ever happens.

  • Let us know and we’ll do our best to help you move. Depending on the distance or time of day needed, a moving fee may apply.